For questions regarding order status or policies, contact customer service at 760-918-0397. Additional policies regarding online purchases are: Return Policy - Sojourn will only allow defects to be returned. Refund Policy - defective products will be refunded. Cancellation Policy - notify in writing within 24 hours of on line order. Delivery / Shipping Policy - Continental US only. Limited countries subject to freight documentation and appropriate country regulations. Privacy Statement - Your privacy is important to us and your contact information will not be shared with outside services except as necessary to fulfill your order either through this site or our affiliates.